ORDER INFORMATION
Each piece of Menna Jones’ Jewellery is made to order, and is designed and crafted in her workshop on the Gower Peninsula, near Swansea. Depending on the design, please allow 1-2 weeks for delivery (UK).
DELIVERY AND SHIPPING
U.K - Once item is ready, the item or items will be sent the next working day. UK orders will be sent via Royal Mail First Class Special Delivery and will have a tracking number.
REFUNDS & RETURNS
If you are not completely satisfied with your purchase and would like to return the item for a refund, please return it in its original condition within 10 days of receipt.
Please note some pieces are exempt from return:
Earrings (for hygienic reasons) | Personalised pieces | Commissions
In the unlikely event that your jewellery is faulty or breaks due to an imperfection, we will offer a refund or replacement where possible, after the piece has been returned. Refunds will be issued within 15 days.
You are responsible for the postage, we recommend you use Special Delivery and a trackable service. We do not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit, these responsibilities are those of the customer.
In the unlikely event that an over charge has happened at a Market, please contact me within 7 days of the purchase. I will require a photograph of the item in question for proof of purchase. If you do not have a receipt, I will require the last 4 digits of the card that the item was paid for to trace the transaction. If it was paid for in cash, I will be unable to trace the transaction without a paper receipt.
Please remember that your item/items are handmade, please take care of them. I am not liable for any damage caused by misuse. I take photographic evidence of each piece before sending for insurance purposes. If your item arrives faulty or damaged, please contact me within 3 days of arrival. Any further questions, don’t hesitate to contact me.
HALLMARKING
If a precious metal item weighs less than a certain amount it is not compulsory to apply a hallmark. The minimum weight thresholds are Gold, 1 gram | Silver, 7.78 grams | Platinum, 0.5 gram | Palladium, 1 gram.
As my pieces weigh under the materials weight threshold, I am able to advertise them as 925 Sterling Silver without a hallmark. If you would like to add a hallmark, I am able to do so with an small additional cost. Available options include a Laser or Punch mark.
CAN YOU RESIZE A RING?
There is a minimum fee of £20 to resize rings purchased from us (not including postage). This is dependent on the design of course. If it includes stones, it will be more likely that the whole piece would have to be remade. Simpler designs without stones can be resized much easier.
HOW DO I FIND MY RING SIZE?
I have a special page for this, though the method can be unreliable.
Therefore I would recommend purchasing a ring sizer.